CANDONGUITAS TRENZADAS

All our jewelry is made of silver, gold-plated silver, stainless steel or titanium, and is certified.

1. 925 SILVER OR GOLD-PLATED SILVER

Our jewelry is made of 18K gold plated 925 sterling silver with an electrophoretic coating process. Gold-plated silver jewelry should not be worn on new (just made) piercings, only on fully healed and healthy piercings.

Keep in mind that there are factors that can cause the gold bath to be lost, such as sweating and contact with chemicals (such as perfumes, creams or even our own PH). These are the cares that you must take so that the color of your Benedictina jewels lasts much longer:

• Avoid sweating with your jewelry.
• Keep your jewelery away from chemicals such as perfumes, chlorine from swimming pools, alcohol and sea salt.
• To clean them, use warm water, neutral soap and a brush. If you notice that they have lost their shine a bit, you just have to rub them with a cloth to clean silver jewelry.
• Keep them in the envelopes that we include with each jewel or in a jewelery box to protect them from external elements that could damage them, such as keys or sharp elements.
• If you have a very acidic PH (for example, silver jewelry tends to darken quickly ), we advise you to apply a thin layer of transparent nail polish to give the jewelry an extra layer of protection.

It is normal for silver jewelery to darken, it is a natural reaction of silver with oxygen.

2. STAINLESS STEEL

The stainless steel we use for our jewelry is 316L stainless steel, the most widely used for body jewelry. It can be used on newly made piercings with no problem. For most people, this material does not cause allergies; however, for those who are very allergic or who can only wear gold, this material can cause discomfort.

Before using them, and to clean them, wash them with a mild antibacterial soap. If they have zircons, do not clean the jewelry with alcohol. Likewise, keep them away from any sharp element that can mistreat them.

We use 18K PVD coating to ensure its golden color lasts for one to two years. For the color to last much longer, avoid contact with abrasive agents such as chlorine, alcohol and acetone.

To clean your steel jewelry, moisten a cloth with warm water and a little mild soap and rub the jewelry until it is clean. Afterwards, rinse it and dry it with a clean, dry cloth.

3. TITANIUM

Titanium is the best material for letting a fresh piercing heal, and the best for those allergic to nickel. The one we use for our piercings is titanium G23 titanium or F136 titanium.

It is necessary that you wash your titanium jewelry whenever you consider it necessary for hygiene reasons. To clean them, soak them in a dish with warm soapy water for a few minutes, rinse the jewels in water and dry them with a dry cloth.

1.1 Legal notices

1.2 Intellectual property

1.3 User information

1.4 Payment process

1.5 User commitments when entering the website

1.6 Shipping Policies

1.7 Delivery times

1.8 Change policies

1.9 Availability of products

1.10 Pre-order

2.0 Instructions and product care

2.1 Product warranty

3.0 Clause of contents and typographical errors

1.1 Legal notices

On this page you will find the 'terms and conditions' under which you can use benedyctina.com. Please read this page carefully, because by using this website you are accepting these terms and contents.

As a company, we reserve the right to change the terms and conditions at any time. For this reason, and in order to keep you informed, we recommend that you visit this page periodically.

Benedyctina is the sole owner of the rights to the website benedyctina.com, and is also the editor, so at any time you can modify the content, presentation and configuration of the website. Every user and visitor acknowledges and accepts that at any time Benedyctina can suspend, deactivate, cancel and modify the contents that are published on this web page.

The purchase of any item through any of our services is under the sole and exclusive responsibility of the Users who, in turn, assume any risk that may arise in the transactions.

It is possible that you may find information on the website that contains typographical errors, inaccuracies or omissions that may or may not relate to product descriptions, prices or availability. Benedyctina.com reserves the right to correct any error, inaccuracy or omission in order to correct said error. The content of the pages of this website is for your general information and use only and is subject to change without notice.

The use of all or part of the information and content of benedyctina.com, especially for reproduction, download or transfer for purposes other than personal and private use is strictly prohibited.

This web page contains designs, graphics, colors and, in general, material that is the property of Benedyctina or licensed to Benedyctina, and we reiterate that its reproduction is prohibited .

1.2 Intellectual property

The total or partial reproduction, dissemination, distribution or public communication of any content on this page, without the authorization of Benedyctina , is totally prohibited.

1.3 User information

When the client enters the page, they must enter an active email address for authentication purposes in online purchases and to receive notifications of a commercial and advertising nature from our brand.

In addition to the T&C published on this page, our users understand and accept that Benedyctina may disclose certain information contained in the registration application to third parties, as long as this is strictly necessary to comply with legal processes in which this information is required or pertinent.

Users may, at any time, cancel their subscription through the same email in which the information arrives.

1.4 Payment process

For orders within Colombia, the payment process is carried out through PayU, PayPal or Mercadopago, which will continue with their payment process. We record that during the payment process, benedyctina.com does not have access at any time or know the financial information of its customers, so Benedyctina is not responsible for this information.

On the payment screen you can access any discount code, which are not cumulative.

1.5 User commitments when entering the website

Our users undertake not to reproduce, copy, distribute, allow public access through any form of public communication or modify the content of our website without the prior authorization of Benedyctina . Likewise, they undertake not to manipulate the copyrights, trademarks and patents of benedyctina.com.

1.6 Shipping Policies

Shipments are made through the Coordinadora carrier. The shipping costs will be assumed by the user, unless special conditions have been established for a specific delivery.

The shipments will have a value of $10,000 for all of Colombia and $7,000 for the city of Bogotá. Benedyctina reserves the right to modify shipping costs without prior notice, whenever so warranted (discount seasons, special activities or increases that depend on the transport company).

1.7 Delivery times

Once the orders are received, Benedyctina has up to three business days to deliver to the transport company. Coordinator delivers orders between one and four business days . Once the package is delivered to the transport company, cancellations are NOT allowed.

When an order is sent, an email will be sent with the guide number for traceability and tracking purposes. Any questions regarding delivery times or shipping, contact the carrier directly. You can also track the order directly from our website, https://benedyctina.com/pages/mi-pedido

If 'delivered' appears in the shipping status, but you have not received the package, please contact the carrier, request proof of delivery and send it to info@benedyctina.com in order to provide a solution.

In case of an error in the delivery address, send an email to info@benedyctina.com as soon as possible with the following subject: CHANGE OF ADDRESS BENXXXX (the order number), to carry out the necessary procedures.

Benedyctina is not responsible for losses at delivery sites (building gates, offices, premises). All orders are sent to the address provided by the client, and in case they are lost they must be solved directly with the administration of the place. If this happens, please send an email to info@benedyctina.com to send proof of the order and its respective payment. If the envelope or box arrives torn or damaged, in order to verify what happened, the client has five days after receipt to submit the complaint to info@benedyctina.com.

1.8 Change policies

Since the products marketed by Benedyctina are products for personal use, we only make changes to rings for reasons of size and earrings, in case they arrive with a defect (dropped zirconia or defective closure). Refund requests are not accepted for reasons other than quality, for which we call for users to ensure that they do so in accordance with the guides that we make available on this web page when making the purchase. If you receive a defective jewel, write to info@benedyctina.com within five days of receiving the order. In case of wanting to change the size of a ring for another, the user must assume the cost of shipping. If, on the other hand, one of the ordered jewels did not arrive, the client has five days to present the complaint to info@benedyctina.com.

1.9 Availability of products

The products available in stock are those that are displayed on the website; however, errors or omissions may occur that may be related to the availability of our inventory at the time of purchase. If this happens, the user will be notified immediately by email to choose another product of the same value or, failing that, the money will be returned to the original means of payment.

1.10 Pre-order

In Benedyctina you can reserve (or pre-order) jewels that are in production.

The user must purchase the product, taking into account the shipping date set forth in the product description. The order will be sent only when the pre-order jewel is available. Thus, when the order includes a pre-order product and an available product, only one shipment will be made on the date established for the pre-order product.

2.0 Instructions and product care

Avoid bumps and falls. We suggest keeping each piece in its original packaging. To maintain the color and quality of the products, we recommend reading our material and care guide , https://benedyctina.com/pages/care

2.1 Product warranty

All Benedyctina products have a 15-day guarantee from the effective date of delivery.

To make the guarantee effective, please write to info@benedyctina.com with the order number, a photo of the product and an explanation of what happened or the defect presented.

In the event that we request the collection of the product to observe the jewel in a physical way, the refund of the money and/or the exchange of the product will be carried out upon receipt of the product at the offices of Benedyctina.

3.0 Clause of contents and typographical errors

Benedyctina reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any time.

We make every effort so that the information contained on the page always corresponds to the truthful information and does not contain any type of error; however, in the event that at any time there is an error in the published information, at all times beyond the control of Benedyctina , it will be corrected immediately. If there is an error, and if any of our users has made a purchase based on incorrect or inaccurate information, we will immediately notify you of this error and Benedyctina will have the right to cancel any order that contains products whose information contains errors. If the payment for the order had already been charged to the user's means of payment and the order is canceled for the aforementioned reasons, Benedyctina will issue a voucher for the same value of the product so that you can redeem it in our products or proceed to reverse the payment. transaction, which will be reflected in the original payment method in the terms established by each financial institution.

4.0 Customer Service

If you have any questions, concerns or comments, please contact our customer service team at info@benedyctina.com, through our Instagram account, @benedyctina , or through our WhatsApp, 300 775 3938 (only messages, we do not receive calls) .

Attention schedule

Instagram: Monday to Friday, 9:00 a.m. - 7:00 p.m.

Email: Monday to Friday, 9:00 am - 7:00 pm. We take a maximum of 48 hours to respond.

We do not answer messages or emails outside of these hours, nor on Saturdays, Sundays or holidays.